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Client Services Coordinator | Pittsburgh, PA

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Job Location: Pittsburgh, PA
Benefits Offered: 401K, Medical, Dental
Employment Type: Full time
Salary: Very Competitive

JOB DESCRIPTION

Client Services Coordinator 

For over 30 years, Preferred Home Health Care & Nursing Services has been providing compassionate and dependable medical and non-medical home health care services throughout New Jersey, Pennsylvania, and Delaware. Through our quality care, we help our clients with the medical, physical, and emotional strain that comes when home health care is needed the most. Preferred is currently hiring a client services coordinator for ouPittsburgh, Pennsylvania office. 

Duties of Position 

  1. Responsible for the coordination of client visits, maintenance, and upkeep of scheduling records  
  2. Communicate scheduling changes between office and field staff accurately and on a timely basis 
  3. Act as a liaison between clients and scheduled staff to communicate changes and needs 

Responsibilities of Position 

  1. Deliver superior customer service to clients and field staff to ensure quality home health care service is provided 
  2. Focus on managing coordination of client services and emergent scheduling issues 
  3. Build lasting relationships with clients, referral sources, payers, and community organizations 
  4. Manage caseload while proactively growing it by adapting to strategic initiatives set by management 
  5. Provide recommendations to management for improved results based on current business trends and feedback 
  6. Develop strong, communicative relationships with the team 
  7. Perform other duties as assigned by supervisor 

Qualifications 

  1. Bachelor’s degree is required 
  2. Seasoned professional with proactive, critical-thinking skills; must be able to resolve issues, collaborate with a team, and understand the need for accurate and timely communication and escalation 
  3. At least 1 year of scheduling experience preferred 
  4. Prior medical office, home care, or facility staffing experience preferred 
  5. Prior supervisory experience a plus 
  6. Ability to multitask in a highpace environment while meeting deadlines 
  7. Ability to communicate well, both verbally and in writing 
  8. Position is guided by goals and deadlines, which requires excellent organization and time management skills 
  9. Working knowledge of, or proficient in, Microsoft office applications, and quicktolearn proprietary software package 

Our number one priority is the health and safety of our clients, employees and their families, and our communities. Proof of COVID-19 vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company pursuant to applicable law. 

 

EOE 

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